Refund policy

Last updated: September 10, 2025

Due to the personalized nature of our products, all sales are final.
Returns are only accepted in cases of manufacturing defects or if an error occurred with your order.
To request a review or replacement, you must contact us within 7 days of delivery at velvetmemories.store@gmail.com.
Items must be unused, in their original packaging, and accompanied by proof of purchase.
Velvet Memories reserves the right to approve or deny return requests on a case-by-case basis.

Orders may be canceled free of charge only within the first 12 hours after purchase.
After this period, production begins, and cancellations or refunds are no longer possible.
To request a cancellation, please email velvetmemories.store@gmail.com with your order number as soon as possible.

All orders are shipped via USPS.
Processing time is 2–4 business days prior to shipment.
Once shipped, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.
Estimated delivery times:
- Continental U.S.: 2–3 business days
- Alaska & Hawaii: up to 4 business days
- U.S. Territories: up to 7 business days
Velvet Memories is not responsible for delays caused by the postal service or circumstances beyond our control.

Velvet Memories operates as a DBA of Fix and Future Remodeling LLC, based in Lewisville, Texas.
By placing an order, you agree to these policies, along with our Terms of Service and Privacy Policy available on this site.
We reserve the right to update or modify these policies at any time. Updates will be published on this page with the effective date noted.

For any questions about orders, returns, or policies, please contact us:
velvetmemories.store@gmail.com

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